Vanke Business Center, Foshan, Guangdong, China
Monday–Friday,
10:00–19:00 (UTC+8)
When it comes to importing goods from China, quality control is paramount. Ensuring that the products you receive meet all the quality standards is essential for us. In most cases, returns can be costly. And once goods leave their warehouse, Chinese manufacturers take it as a sign of your satisfaction.
At the Globus company, we prioritize meticulous quality checks before accepting your goods for further transportation. We take complete responsibility for ensuring your products meet the highest standards, to make your customer journey enjoyable and expenses worthy yet reasonable.
Once the goods are made, our QC officers visit the factory to conduct a quality inspection. Here's how we assess each product:
If any kind of damage is detected, we negotiate this with manufacturers to address and resolve the problems or, if necessary, arrange for the item to be remade. Our commitment to quality assurance ensures that you receive products that meet your standards and specifications.
Over 15 years in the furniture industry, we've established our network of trusted suppliers, ensuring high product quality. We've implemented a rating system for our partners based on each order. Throughout the years of operation, instances of product replacement and defect discovery have always been resolved in favor of the customer. Entrusting the furniture ordering process in China to us spares you from dealing with such issues.
I’ll explain exactly what we inspect in your order, and how
Nicole — your personal manager
If you place an order in China independently and use our service solely for delivery, we do not conduct quality control for these goods. In this case, Globus takes responsibility only for customs clearance and shipping but does not guarantee the quality of products purchased from other suppliers.
Yes, in this case, you can independently purchase goods in China up to 10% of the container volume. However, we do not conduct quality checks on self-purchased items. Consequently, we are only responsible for the safe delivery of the cargo and customs procedures. At the same time, we are very careful with all the packages and boxes that arrive at our warehouse, we make a detailed photo report that shows the state of the package in which the goods have arrived at our place.
The most common quality issues with Chinese suppliers include paint peeling from wood, damages during transportation, uneven surfaces in upholstered furniture, and occasional order inaccuracy. Minor inaccuracies are typically fixed on the day of inspection, while items requiring more significant modifications are sent for restoration.
If we didn't notice the defect during the quality inspection, or if damages occurred during container loading, we offer the customer two options to choose from: we will either send another instance of the product free of charge or provide a full 100% refund of the item's cost.
If you place an order in China independently and use our service solely for delivery, we do not conduct quality control for these goods. In this case, Globus takes responsibility only for customs clearance and shipping but does not guarantee the quality of products purchased from other suppliers.
Yes, in this case, you can independently purchase goods in China up to 10% of the container volume. However, we do not conduct quality checks on self-purchased items. Consequently, we are only responsible for the safe delivery of the cargo and customs procedures. At the same time, we are very careful with all the packages and boxes that arrive at our warehouse, we make a detailed photo report that shows the state of the package in which the goods have arrived at our place.
The most common quality issues with Chinese suppliers include paint peeling from wood, damages during transportation, uneven surfaces in upholstered furniture, and occasional order inaccuracy. Minor inaccuracies are typically fixed on the day of inspection, while items requiring more significant modifications are sent for restoration.
If we didn't notice the defect during the quality inspection, or if damages occurred during container loading, we offer the customer two options to choose from: we will either send another instance of the product free of charge or provide a full 100% refund of the item's cost.
